Every business says they provide great customer service on their website. But what do they mean by that?

At FlamePro we have a very simple set of customer service values that we know set us apart in the way we deliver for customers like you:

1. Everyone in our business is 100% focused on FlamePro firefighter garments and that makes us experts
2. We understand what you need. With a team with many years of firefighter and fire resistant garment experience we understand what you need. We’ll share best practice and industry experience to help you make the best choice for your team, and if you need something out of the ordinary we can make that happen for you too
3. “Never compromise, because lives depend on it.” Our team is committed to this core value of our business, being uncompromising with each other and our suppliers to deliver only the best for you
4. Innovate in the way we deliver as much as in the products we deliver. We’re always looking for ways to make dealing with FlamePro even better
5. If we’re on the ball, why shouldn’t we deliver revolutionary fulfilment?

At FlamePro we know that every day you and your team aren’t wearing our garments they are losing out on the benefits of wearing FlamePro.

That’s why we’ve torn up the rulebook once again when it comes to fulfilling your orders, and we haven’t finished writing the new one just yet either … watch this space!

With market-leading delivery times of only 6 to 8 weeks for large and even bespoke orders, we can also provide next day delivery for small volumes of garments which we hold in stock. Two great examples of how FlamePro is leading the line once again.